Cross-border e-commerce platforms like PonyBuy have revolutionized the way we shop for goods from around the world. However, with the influx of user feedback, it can be challenging to extract meaningful insights that can drive business improvement. This is where the PonyBuy spreadsheet comes into play, offering a systematic approach to analyze user reviews and enhance the overall shopping experience.By consolidating user evaluations into a spreadsheet, PonyBuy enables businesses to organize and analyze feedback efficiently. The process begins with categorizing reviews based on keywords and sentiment analysis, which helps in distinguishing between positive and negative feedback.Sentiment analysis is a powerful tool that assigns a polarity score to each review, indicating whether the sentiment is positive, negative, or neutral. This allows businesses to quickly identify areas of satisfaction and dissatisfaction among their customers.Once the reviews are categorized, businesses can use data pivoting techniques to uncover common issues that customers are facing. For instance, if there is a pattern of complaints about product quality, this could signal a need for stricter quality control measures. Similarly, if物流延迟 is a recurring theme, it might indicate that there are inefficiencies in the supply chain that need to be addressed.By focusing on these specific areas, businesses can optimize their processes to better meet customer expectations. For example, improving the quality of products can be achieved by enhancing supplier partnerships and implementing more rigorous quality checks. Addressing物流延迟 might involve streamlining the shipping process or partnering with more efficient logistics providers.Moreover, the use of a dedicated platform like PonyBuy ChatIn conclusion, the strategic use of PonyBuy spreadsheets and sentiment analysis can significantly enhance a cross-border e-commerce platform's ability to extract actionable insights from user reviews. By focusing on the issues that matter most to customers, businesses can continuously improve their offerings and maintain a competitive edge in the global marketplace.