Cross-border e-commerce platforms like Ponybuy have leveraged technology to enhance user engagement and satisfaction. One such innovative approach is the use of Ponybuy spreadsheet to manage Telegram group users effectively. This method allows for a detailed and nuanced understanding of the user base, which is crucial for targeted marketing and customer retention strategies.By meticulously recording user data such as the time of joining, interaction frequency, spending amount, and product preferences in the Ponybuy spreadsheet, the platform can apply the RFM (Recency, Frequency, Monetary) model to segment its users. This model is a powerful tool for analyzing customer value and prioritizing marketing efforts based on the recency of their last purchase, the frequency of their purchases, and the total amount spent.The RFM model enables Ponybuy to categorize users into different tiers, each requiring a tailored approach to engagement. For instance, users who have recently made a purchase, frequently interact with the group, and spend a significant amount are considered high-value customers. These users might be offered exclusive deals, early access to new products, or personalized recommendations to maintain their loyalty and encourage repeat business.On the other hand, users who are less active or have lower spending might be targeted with re-engagement campaigns. These could include special offers, reminders of their past purchases, or suggestions for products that align with their previous interests but have been updated or are on sale.By implementing this精细化管理策略, Ponybuy can enhance user activity and foster a sense of community within its Telegram groups. It's not just about selling products; it's about building relationships and understanding what each user values most.For more information on how Ponybuy utilizes technology to streamline cross-border e-commerce, visit their official website: Ponybuy VIP.