Cross-border e-commerce businesses often face the challenge of managing a diverse and geographically dispersed customer base. CSSBuy, a platform that specializes in providing tools for e-commerce operations, offers a solution through its Telegram group management features combined with the use of spreadsheets. This approach allows businesses to effectively segment their Telegram group users and implement targeted strategies to enhance user engagement and loyalty.By leveraging CSSBuy's spreadsheet integration, businesses can track and record essential user data such as the time of joining the group, frequency of interaction, total amount spent, and product preferences. This information is crucial for applying the RFM (Recency, Frequency, Monetary) model, a powerful tool for customer segmentation.The RFM model categorizes users based on:Recency:Frequency:Monetary:With this model, businesses can segment their Telegram group users into different layers, such as high-value customers, potential loyal customers, and those who need re-engagement. Each layer requires a tailored approach:For high-value customers, the strategy might involve personalized offers, exclusive discounts, and premium customer service to maintain their loyalty and encourage repeat business. Potential loyal customersre-engagement strategiesCSSBuy's spreadsheet not only aids in data collection but also in the analysis and application of this data, allowing for a more精细化 approach to user management. By understanding the nuances of each user segment, businesses can craft messages and offers that resonate with their audience, leading to increased user activity and brand loyalty.To learn more about how CSSBuy can help with精细化 user management and to access their Telegram group management tools, visit their official chat platform at CSSBuy Chat.