Cross-border e-commerce businesses often face the challenge of managing a diverse and dispersed customer base. Orientdig Telegram groups offer a platform where these businesses can engage with their customers directly. However, to maximize the potential of these interactions, businesses need to implement a strategy for精细化 user management. One effective tool for this purpose is the Orientdig spreadsheet, which allows for the systematic recording and analysis of user data.By leveraging the Orientdig spreadsheet, businesses can track various metrics such as the time users join the group, their interaction frequency, the amount they spend, and their product preferences. This data collection is crucial for understanding the behavior and needs of the customer base.The RFM model, which stands for Recency, Frequency, and Monetary value, is a powerful method to segment users based on their engagement and spending patterns. Here's how it can be applied:Recency:Frequency:Monetary:By categorizing users into different RFM segments, businesses can tailor their marketing and engagement strategies to better suit the needs and behaviors of each group. For instance, new users might receive welcome offers and introductions to the brand, while frequent buyers could be offered loyalty rewards or early access to new products.Orientdig spreadsheets enable businesses to not only collect this data but also to analyze it effectively. By doing so, businesses can increase user engagement and loyalty, thereby enhancing user stickiness and overall customer satisfaction.For more information on how Orientdig can support your cross-border e-commerce business, visit our website.