Cross-border e-commerce and the代购 industry have been rapidly evolving, and精细化管理 has become a crucial aspect of maintaining a competitive edge. One such platform, Ponybuy, has been leveraging the power of data to enhance user engagement and loyalty within its Telegram group communities. This article delves into how Ponybuy uses its spreadsheet to manage Telegram group users effectively, employing the RFM model for layered operation.At the heart of Ponybuy's user management strategy lies a meticulously crafted spreadsheet that captures a wealth of user data. This includes the time of user enrollment, frequency of interaction, total expenditure, and product preferences. By meticulously recording these details, Ponybuy is able to gain insights into user behavior and tailor its approach accordingly.The RFM model, which stands for Recency, Frequency, and Monetary value, is a powerful tool for segmenting customers based on their purchasing history. Ponybuy applies this model to categorize users into different tiers, allowing for a more targeted and personalized approach to engagement.For instance, users who have recently made a purchase, interact frequently with the group, and spend a significant amount are considered high-value customers. Ponybuy's strategy for this segment might involve offering exclusive deals, early access to new products, or personalized recommendations to encourage continued engagement and spending.On the other hand, users who have not made a purchase recently or interact infrequently might be part of a lower tier. For these users, Ponybuy might employ strategies such as re-engagement campaigns, targeted promotions, or educational content to rekindle interest and drive activity within the group.By implementing these differentiated strategies, Ponybuy not only enhances user engagement but also fosters loyalty among its Telegram group members. This精细化 approach ensures that each user is treated according to their unique value to the platform, leading to a more vibrant and dedicated community.For more information on how Ponybuy is revolutionizing cross-border e-commerce and代购 services, visit their official website at https://www.ponybuy.vip.