Cross-border e-commerce businesses often face the challenge of managing large numbers of users in Telegram groups. To address this, they can leverage Orientdig Spreadsheet to implement a sophisticated user management strategy. This approach involves recording user data such as join time, interaction frequency, spending amount, and product preferences, and then applying methods like the RFM model to segment users into different tiers.Orientdig Spreadsheet provides a platform where e-commerce businesses can meticulously track and analyze user behavior within their Telegram groups. By recording the time each user joins the group, the frequency of their interactions, the amount they spend, and their product preferences, businesses can gain valuable insights into their customer base.The RFM model stands for Recency, Frequency, and Monetary value. It is a powerful tool for segmenting customers based on their recent purchases, the frequency of their purchases, and the amount they spend. By applying this model, businesses can categorize their Telegram group users into different segments, such as:High-value customers who make frequent purchases and spend a significant amount.Medium-value customers who purchase less frequently but still contribute a moderate amount to the business.Low-value customers who make occasional purchases and spend less.Once users are segmented, businesses can develop tailored strategies for each group. For high-value customers, they might offer exclusive deals or early access to new products. For medium-value customers, they could provide personalized recommendations based on their past purchases. And for low-value customers, they might focus on re-engagement strategies to encourage more frequent interactions and purchases.By implementing these differentiated strategies, businesses can increase user engagement and loyalty, thereby enhancing user stickiness. This精细化管理 approach not only improves the overall user experience but also drives higher sales and customer satisfaction.For more information on how Orientdig can help with Telegram group management and other e-commerce solutions, visit Orientdig Chat.