Introduction to Hubbuycn and Jordan Sneaker After-Sales ServiceHubbuycn is a cross-border e-commerce platform that specializes in代购 services, particularly for popular brands like Jordan. To enhance the after-sales service for Jordan sneakers, Hubbuycn has implemented a comprehensive system that leverages spreadsheets to track and manage customer service requests efficiently.Utilizing Spreadsheets for Service OptimizationBy integrating spreadsheets into their after-sales service process, Hubbuycn can record critical information such as the time of the after-sales application, detailed descriptions of the issues, the progress of handling, proposed solutions, and customer feedback. This systematic approach allows for a more organized and efficient handling of customer concerns.Creating a售后 Tracking TableHubbuycn has established a售后 tracking table within their spreadsheet system. This table serves as a central repository for all after-sales service requests. It includes columns for:The date and time the after-sales application was received.A detailed description of the customer's issue with the Jordan sneakers.The current status of the issue, indicating whether it's under review, being processed, or resolved.The proposed solution to the issue, including any actions taken or products replaced.Customer feedback on the resolution, ensuring that the service meets or exceeds expectations.Setting Up Time Limit RemindersTo ensure that customer issues are addressed promptly, Hubbuycn has set up time limit reminders within their spreadsheet. These reminders alert the service team when a case is nearing the designated response or resolution time, thus maintaining a high standard of service.Enhancing Service Quality and Customer SatisfactionThe use of spreadsheets for tracking and managing after-sales service has significantly improved the quality of service provided by Hubbuycn. It allows for quick access to customer data, streamlined communication, and efficient resolution of issues. As a result, customer satisfaction has seen a notable increase, as customers appreciate the transparency and speed of the service process.External Link for Further InformationFor more information on how Hubbuycn manages its after-sales service for Jordan sneakers, you can visit their official chat support at https://www.hubbuycn.chat.